Amazon is one of the largest tech companies in the world and as such they give employment opportunities to more than 1.5 million people globally. For instance, between its e-commerce, web services, entertainment, and other business segments, there’s room for almost any type of talent. Note, that Amazon has it’s headquartered in Seattle and has hundreds of offices in countless cities across the United States.
Moreover, these days, many job-seekers want something different than the typical office role. Therefore, the COVID-19 lockdown pandemic opened the workforce’s eyes to the ideal of working from home. Since then, many have chosen to seek remote work solely to be able to spend more time with loved ones.
Can I Actually Work For Amazon From Home?
Yes, you can actually work for Amazon from home. Meanwhile, the majority of Amazon’s corporate and computer-based roles require working in one of the company’s offices. Also, certain higher-level roles at Amazon are remote, they are few and far between and tend to be fairly project-specific and require niche qualifications.
For example, during the early stages of the COVID-19 pandemic many Amazon workers were allowed to work remotely from home. In February of 2023, however, the company announced that fully remote work would become a thing of the past for its corporate employees. Since then, the company has been fairly stern in its insistence that formerly remote employees return to their offices, at least for the majority of the work week.
That being said, there is one entry-level job at the mega-retailer that is still performed remotely and is open to anyone 18 or older with the right to work in the company. This entry-level job is customer service job.
How Do I Get Hired For Remote Customer Service Associate jobs at Amazon?
Customer service associates interact with Amazon’s customers in real time via telephone, chat (online instant messaging), and email. Hence, their jobs are to answer any and all customer questions and respond to all manner of customer concerns. However, this may include questions about products, payments, the company’s website, or anything else an Amazon user might need help with.
Nevertheless, these positions may also help with Amazon’s shipping and logistics arms by communicating with drivers. Also, by reaching out to delivery service partners, and fulfillment centers to help resolve problems. According to Amazon, a customer service associate’s threefold purpose is “to prevent issues, solve queries, and delight our customers.”
Unfortunately, remote customer service associate jobs are popular, and few are usually available at any given time.
Hence, to get hired by amazon as a remote customer service you need to monitoring Amazon’s jobs site. And applied immediately once a remote customer service job is posted.
How Much Does Amazon Pay Fully Remote?
Starting wages for entry-level remote customer service associates vary geographically with cost of living. But typically their wages start around $15 to $17 per hour in most parts of the United States. Individuals in this position typically become eligible for a raise after six months of tenure. Pay continues to increase with experience, and promotions to more senior customer service roles with higher pay and more benefits are not uncommon.
Qualifications
Unlike most work-from-home jobs at tech companies, Amazon’s customer service associate position has very few requisites. Firstly, an individual must be 18 or older, legally able to work in their place of residence. Secondly, have an internet connection, and be proficient with computers. Finally, have a communication skills , but no prior customer service experience is required.
Benefits
Unfortunately, this position doesn’t usually come with typical benefits like employer-sponsored insurance or retirement accounts. Like associates do, however, you will get an employee discount at Amazon and other lifestyle benefits and discounts from other companies via the Amazon Extras program. If promoted to a more specific, senior, or managerial customer service position, however, a former associate may become eligible for additional benefits.
The following are some of the additional benefits which include:
. Competitive hourly wage.
. Flexible work schedules (full-time or part-time options available).
. Comprehensive training and ongoing support.
. Opportunities for career advancement within Amazon.
. Employee discounts and benefits package
What Are The Working Hours For Amazon Remote Customer Service Jobs?
The hours for this job vary and can be fairly irregular. Although they are reportedly made available four weeks in advance so that employees can plan around their work schedule. Overnight, evening, and weekend shifts are common, and most associates work at least 20–30 hours per week.
In conclusion,
Amazon is a big platform that connect the whole United States market system together. However, they give you the freedom of working from home with Amazon’s Customer Service jobs. And also help you to experience the convenience of a remote position while earning competitive pay.